Mitsubishi Motors Vietnam

“UPGRADING JOURNEY, EARN MORE REWARDS”

(Latest updated on 09 April 2024)

“Upgrading Journey, earn more rewards” (“Program”) is the program conducted by Mitsubishi Motors Vietnam (“MMV”) Ltd., exclusively for owners who are purchasing additional cars or replacing current car at Mitsubishi official Dealership (“Dealers”).

1. Name of the program:

“Upgrading Journey, earn more rewards.”

2. Period and Scope:

• Program Period: from 01/04/2024 to 31/03/2025
• Geographical scope: Vietnam, nationwide

3. Participants:

Former owners or current owners of Mitsubishi vehicles apply for the Loyalty Program through the Mitsubishi Connect+ app and purchase a new/upgraded vehicle to replace the previously owned Mitsubishi vehicle with a new Mitsubishi vehicle successfully at the Dealer system within 6 months of registration. Specifically in the following cases:

• Customers who own Mitsubishi cars, regardless of whether they buy new or pre-owned, continue to buy new Mitsubishi cars.
• Customers who have owned Mitsubishi cars, regardless of whether they buy new or pre-owned and have sold to upgrade and buy new Mitsubishi cars.
• Customers who have owned Mitsubishi cars, regardless of whether they buy new or pre-owned, switched to buying other brands but continued to come back to buy new Mitsubishi cars.
• The program does not apply to ones who are fleet customers.

4. Methods of participation:

Step 1: Customer installs and signs-in the mobile app Mitsubishi Connect+, access and register to Loyalty Program, select the section “Upgrading journey, earn more rewards” to join the program. Customer must sign-up to the program before the new car contract is countersigned and is registered on MMV Customer Relations System (“CRM system”).

Step 2: Customer receives the information of their previous sales contract via CRM system or can provide proof to MMV Customer Service Call Center (“Call Center”) to verify that the customer has ever owned Mitsubishi vehicle, these may include but are not limited to: Name of contract holder, ID card/Passport numbers (for private owners) or Company Name and Tax code (for corporate owners).

Step 3: Customer checks and confirms all the provided information in Step 2. In case customer wants to update his ID/Passport numbers (for private owners) or Company Tax numbers (for corporate owners), an instruction will be given to customer to contact Call Center to get the support and request to provide MMV relevant copies/ documents.

Step 4: After signing up to the program, the Call Center will contact the customer to confirm the given information and allocate to appropriate Dealer for the consultation per customer’s demand.

Step 5: Provided information will be sent to the allocated Dealer. The new car contract must have the same ID/Passport numbers or Tax code with the provided information in Step 2 & 3.

Step 6: After completing the new car handover, the customer will receive the reward in his Loyalty Program account in Mitsubishi Connect+.

5. Rewarding Scheme

• Rewards of the program will be granted in Service vouchers and Redeem points in the Earn points, Redeem thousands of benefits.
• Customers will receive the Service vouchers with total value of 3.000.000 VND (Three million Vietnam Dong) for each successful additional car purchase/ replacement at MMV Dealers nationwide within the program period.
• Rewards given to the Member of this Program cannot be transferred to other Members or exchanged for cash in part or full.
• Gifts can only be used for vehicles with VIN numbers corresponding to the gift receiving vehicles that the customer registered for in step 1.
• MMV has the right to verify the accuracy of the provided information and has the right to refuse granting the rewards once find out any fraudulent during the referral, even after the customer signed the contract and handed over the new purchased car completed at MMV DLR.
• The total prize value is VND 1,152,000,000 (One billion one hundred and fifty-two million VND). Members note that MMV will stop distributing prizes as soon as the total value of issued prizes reaches the Total Prize Value.

Information of the Program be published on MMV website, Mitsubishi Connect + mobile app and be part of the Loyalty program.

Any enquiry or feedback, customer may contact MMV customer service via Hotline 18001514 and email cskh@mitsubishi-motors.com.vn

Disputes arose from the program, MMV will resolve on cooperative manner with customers. In case there is no mutual agreements had been made, the dispute will be resolved according to Vietnam Laws, and to be judged by the authorized Courts.

Terms and conditions of the program can be revised from MMV at any time, and guarantee that would not violate any of the member’s benefits. Any adjustment (if any) will be announced, registered with the authority by laws and be published on MMV website (https://mitsubishi-motors.com.vn/) before implementing.

Terms and conditions of the program are published in Vietnamese and English with equal validity. English part (if any) is prepared as a translation of the Vietnamese one, any discrepancy between the two versions will be considered as an error of translation and resolved by referring to the original Vietnamese.

6. Generic Terms

Customer confirms the provided information in the program is correct. In case of any false information, MMV holds no responsibility if such information affects or limits the rights of the Customer.

Customer information will be protected and used according to the User data protection policy published on MMV website and be constantly reviewed by the time.

MMV is exempt from liability in the following cases: (i) When the Referrer’s account is misused due to damaged, stolen phone, or changes related to personal information that the Referrer does not promptly notify the MMV; (ii) the software is faulty, hacked or for any objective reason beyond the control of MMV; (iii) in case of force majeure as prescribed by Vietnamese law.