Genuine Used Car Program – MMV UCAR

With the continuous development of the automotive market in general and Mitsubishi brand in particular, the demand for buying, selling, and exchanging used Mitsubishi cars is increasing. Product quality, resale price, and location of prestigious service provision are the top concerns of consumers. In order to keep pace with the customers’ demand, Mitsubishi Motors Vietnam (MMV) officially launched Mitsubishi’s genuine Used Car program called “MMV UCAR”, referred to as “MUC”, piloted at Savico Authorized Distributor Da Nang from March 21, 2022.

Customers who need to buy and sell used car can be assured of MMV’s authorized distributor to fully support transparent and clear purchase procedures and genuine quality control procedures. The car will be inspected and evaluated by a team of professional technicians for 160 technical items according to MMV standards and issued a certificate of meeting operational safety standards.

Dealers authorized to deal in genuine used cars:

Currently, the business program of genuine used vehicles is being implemented by MMV at some following authorized dealers: Nhà phân phối – MITSUBISHI MOTORS (mitsubishi-motors.com.vn)

In the coming time, based on the needs of customers, MMV will increase the number of authorized dealers to deploy used vehicles to expand the scope of service for other provincial areas.

Used car services within the scope of MUC program:

• Purchase, sale and deposit of a used Mitsubishi car.
• Support the purchase of Mitsubishi cars used in exchange for new Mitsubishi cars.
• Support the purchase of a used Mitsubishi car in exchange for a genuine old Mitsubishi car.

Note: Other products and services related to used cars in addition to the above mentioned forms will be exclusive to the scope of the MUC program of MMV.

Benefits from the MUC program:

• Bring the Customer the genuine used car products of the best quality, guaranteed to be tested with the standard process of 160 technical items and replaced with important genuine spare parts before handing over to the Customer such as:
  • Motor oil and oil filter
  • Transmission oil (AT & MT)
  • Brake Fluid
  • Car Windscreen Wiper Blade Rubber front and rear
  • Air filter AC

• Provide peace of mind to customers when using the service product at the genuine Dealers with an extended warranty for the Engine and Transmission.
• Assist in purchasing the car at the customer’s home or a convenient location for the customer.
• Financial support for customers who borrow used cars with preferential interest rate support packages from companion banks.

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STANDARD CERTIFICATION FOR GENUINE USED MITSUBISHI CAR

A used Mitsubishi car that meets the following conditions will be qualified and Certified Pre-Owned (CPO)

• Origin: only applicable to Mitsubishi brand cars distributed by Mitsubishi Motors Vietnam through an authorized dealer system.
• Using duration: the car has a maximum of no more than 5 years of use from the effective date of the new vehicle warranty until the time MMV considers the CPO warranty; or no more than 140,000 km calculated according to ODO (meter) on the car, whichever comes first (*).
• Using status: Exclude for
  • Cars showing signs of repair or replacement due to heavy impact, collision; or hydraulic shock (depending on the results of quality inspection, evaluation, and confirmation of the authorized dealers).
  • Cars showing signs of damage due to the disassembly/upgrade/equipping of non-genuine and technical parts/accessories that affect the operating systems and operation of the vehicle.
  • Cars that have been altered, impacted, or adjusted the meter lead to the failure to determine the correct measurement.
• Maintenance history: applies to the vehicle to be serviced at least once a year from the effective date of the new vehicle warranty until the time MMV considers the CPO warranty (dependent on the results of MMV’s maintenance history data system inspection).
• Pass quality test: vehicles need to pass the 160-point quality test for used vehicles performed by an authorized dealer trained technician.

(*) In case of detecting that the vehicle has been changed, impacted, or adjusted the meter, MMV will not be responsible for granting CPO warranty.

USED MITSUBISHI CAR WARRANTY POLICY

For customers who purchase used Mitsubishi cars that meet the operating standards (CPO), MMV will apply the extended warranty of 12 months/20,000 km for the engine and transmission gearbox if the fault comes from the manufacturer.

1. Warranty policy:

Include:

+ The cost of repairing and replacing damaged/defective genuine parts is determined by the fault of the manufacturer.

+ The cost of towing the rescue cars from the place of damage (if determined within the scope of CPO warranty) to the nearest authorized dealers, maximum of 30km.

+ Replacement fee for the above-mentioned repair and replacement activities at the authorized dealer.

Warranted details/parts:

+ Engine: mechanical and engine (ECU)

+ Transmission: mechanical components and transmission (ECT)

+ Term: 12 months or 20,000km whichever comes first (*)

Coverage: The genuine Mitsubishi warranty policy is applicable to genuine used cars with CPO certification sold from an MMV authorized Dealer

*Note: Where the Customer, after purchasing a genuine used car, wants to resell the car to another person, the CPO warranty package will not be applied in series.

2. Period:

A. If the car is still in the warranty period of the new car at the time the Customer buys the car:

• The customer will continue the new vehicle warranty until the end of 3 years or 100,000km whichever comes first.
• The effective start date of the 12-month/20,000 km CPO warranty will be from the end date of the new car warranty, whichever comes first.

B. If the vehicle has expired the warranty of the new vehicle at the time the Customer buys the vehicle:

• When the car satisfies the conditions for granting CPO warranty, the effective date of the 12-month CPO warranty package/20,000km will be calculated from the date the dealer hands over the car to the customer.

3. Warranty area: apply warranty at all Dealers in the MMV system nationwide.

For a complete list of dealers in the MMV system, please refer to: https://www.mitsubishi-motors.com.vn/en/dealer

4. Warranty term:

• The warranty registration form must bear the seal and signature of the Dealer for sale
• The customer must bring the cars to the Dealer for periodic inspection/maintenance at least once in a period of 1 year CPO warranty.
• The customer must present the warranty book when there are complaints related to the car warranty.
• The customer is responsible for the use, maintenance and care of the car in accordance with the instructions in the accompanying car manual.

5. Unwarranted cases:

• Unmounting/upgrading/equipping non-genuine and technically incorrect parts/accessories that affect the systems and details in the warranty mode.
• Damage caused by lack of routine maintenance after purchasing a car.
• Damage caused by misuse of the vehicle (racing, overloading, operating the vehicle in places where equivalent vehicles cannot function normally); or using functions not in accordance with the manufacturer’s instructions in the manual
• Damage caused by using fuel or lubricants (oil, brake oil, cooling water,…) not in accordance with the type stated in the manual
• Damage caused by natural disasters, floods, fires, accidents, thefts and damage caused by the above causes
• Damages caused by soot, smoke, chemicals, seawater, salt water, salt or other similar causes 
• Vehicles with signs that have been altered, impacted or adjusted the meter lead to the failure to determine the correct measurement.
• These phenomena do not affect the quality and operation of the vehicle (normal vibration, noise, oil slick,..)
• Natural wear over the service life of the parts (spark plugs, fuel filters, oil filters, air filters, belts, clutches, etc.) and lubricants (viscous oil, battery solution, cooling water, etc.)

Note: Mitsubishi Motors Vietnam reserves the right to evaluate the items mentioned above.

The MUC business program was first implemented at SAVICO Da Nang Authorized Distributor. During the pilot process, MMV respectfully acknowledged the valuable feedback of our customers so that we continue to develop and expand the scope of the program in the near future.

To register to participate, receive advice as well as other detailed information about the MUC program, please or contact SAVICO Da Nang Authorized Distributor.

HOTLINE SAVICO DA NANG:

• Technical support and advice on buying a used car: 088.956.8068

HOTLINE MMV:

• Technical support: 0903.999.141
• Other issues: 1800.1514

About Mitsubishi Motors Vietnam:

Mitsubishi Motor Vietnam Co., Ltd. was established in 1994, and is the official distributor of Mitsubishi Motors Japan in Vietnam and one of the first joint-venture companies to manufacture and distribute automobiles in Vietnam.

With 25 years of experience in the automotive market and the message “Drive your Ambition”, Mitsubishi Motors Vietnam is always committed to the values ​​and aspirations of the company in the future to customers. We will bring outstanding performance cars with advanced safety equipment.

• Five-seater car: Attrage
• Seven-seater car: Xpander, Xpander Cross, Outlander, Pajero Sport
• Pickup truck: Triton