Mitsubishi Motors Vietnam

Customer Satisfaction Management Staff

Location: Ho Chi Minh

Level: Staff

Job Descriptions:

1. Dealer Operation Standard (DOS) Material Development/Implementation at Dealer

• Planning & managing:
• The DOS basic for new Dealer based on plan
• The DOS advanced implementation
• Monitoring the performance of the Dealers, support inquiries
• Update the comments of Dealers to develop DOS materials.

1. Sales Satisfaction Index (SSI)/Customer Satisfaction Index (CSI) Analysis Implementation

• Implementing Industry survey FY22 annually to tracking the brand SSI/CSI score
• Analyzing raw data to find weaknesses that make our customer unsatisfied
• Meeting with the relevant departments to analyze and find out the root cause and unity improvement actions                        
• Choosing feasible & key actions that can improve SSI to propose for Quick Action implementation
• Implement the action plan with key stake holder for SSI score improvement

1. Dealer Quality Evaluation

• Implementing Dealer quality evaluation schemes
• Planning to visit Dealer for quarterly evaluation for dealer quality improvement

1. Customer Relation Management (CRM) & Customer Mobile Application

• Implementing the CRM service & Customer mobile application training to Dealer
• Make sure the CRM Service system is applied and input correctly by the Dealer

1. Summarizing and reporting the results for all above-mentioned tasks

Requirement:

• Education: Bachelor’s Degree (Engineer in Automotive, Marketing/Business)
• Experience: 03 years of Customer Service/Training/Service Area Management in automobile field
• Knowledge: Automotive market
• Mandatory skills:
• PC skills (MS office, Power point, etc.)
• Training skills
• English (fluent communication, good at writing and reading)

*Notes: CV must be in English and include your Profile Picture and Expected Salary

Benefits:

• Competitive salary & allowances
• Total bonus from 1.5 – 6 months
• Premium Health care package
• Shuttle bus/transportation allowance; meal allowance

Contact information

• Contact information: Ms. Tram Anh – Human Resources Department
• Email: anh-phamhoangtram@mitsubishi-motors.com.vn